Vodafone gives extra gigabytes for glitch

Vodafone will give all its mobile phone customers an extra two gigabytes of data to compensate for a nation-wide network outage on Sunday evening.

Customers were unable to use voice, data and text services from about 4.30pm on Sunday until 11.30am on Monday.

The mobile phone carrier released a statement last night in which it said all users would receive bonus data, even if they weren’t affected by the fault.

A Vodafone spokesperson said customers were automatically switched over to the 3G or 2G networks when a router malfunction stopped 4G services.

This lead to congestion on the remaining networks and made some services intermittently unavailable.

“We apologise sincerely for this disruption and we hope the two gigabytes of bonus data will allow customers to enjoy more of the Vodafone network,” the spokesperson said.

“It’s also to say thank you to our other customers for their loyalty.”

The company took to their social media pages to update the public.

Pre-paid customers can access their extra gigabytes when they top-up after a date to be announced in October and will have one month to do so.

Those on post-paid plans will have the additional data added to their next billing cycle.

Anyone still experiencing problems is advised to call Vodafone on 1555 from their mobile or 1300 650 410.

There are about 5.4 million Vodafone customers in Australia.